Customer Success
Get to know why so many companies select Sandler for their Customer Success learning and development programs.
Achieving real customer success.
Customer Success professionals wear many hats – from solving customer problems to identifying opportunities for new solutions, all leading to retention and growth of accounts. Highly capable CS professionals rank among a company’s most powerful assets but many have never had focused CS skills development training that will enable them to effectively carry out their mandate.
The Customer Success Series is designed for customer success teams who:
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Are struggling to expand the relationship within their customers to the C-level.
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Need to develop the techniques and tactics to navigate questions and objections more effectively.
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Have had challenges with upselling and cross-selling.
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Want to up-level their skills as a customer success professional.
Transform your customer success professionals into
confident, consultative advisors who can identify hidden opportunities and convert them into ongoing revenue, client growth, and retention.
You can expect to:
- Develop a Mental Framework for Success
- Elevate the Customer Success Manager’s Status into C-Suite
- Find the Real Meaning in a Client’s Request
- Manage Relationships and Communications Effectively
- Lead Productive Conversations
A predictable and logical retention, cross-selling, and up-selling plan.
The Customer Success program is built on the Sandler foundation but geared specifically toward the CSM role and can include all or some of the areas shown depending on the needs of your team.
- Develop a Mental Framework for Success
- Elevate the CSM’s Status into C-Suite
- Find the Real Meaning in a Client’s Request
- Manage Relationships and Communications Effectively
- Lead Productive Conversations
Start a conversation.
Empower your Customer Success team by providing them with a comprehensive set of skills, strategies and the mindset to succeed.
Take the next step.
Get to know why so many companies select Sandler for their Customer Success learning and development programs.
